Refund policy

Refund policy

Coffee and tea

Our coffee is roasted to order, so we can't accept returns on opened bags. If your order arrives damaged, you received the wrong item, or it never arrived, email us at memoracoffeeco@gmail.com within 14 days of delivery (or of the expected delivery date) with your order number and a photo if anything is damaged. We'll send a replacement or a full refund, your choice.

Apparel and mugs

Apparel and mugs are printed to order. If an item arrives defective, misprinted or damaged, email us within 30 days of delivery with your order number and a photo, and we'll replace it or refund it. Because each piece is made just for you, we can't accept returns for size exchanges or change of mind, so please check the size chart before ordering.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days.

Questions

Email memoracoffeeco@gmail.com. A real person in our family reads every message.